Model 204 support lifecycle - Revision history

JAL: change portal name

2017-04-12T22:06:29Z

change portal name

← Older revision		Revision as of 22:06, 12 April 2017
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	All Rocket Model 204 customers with active maintenance contracts are entitled to 24-by-7 support services through the Rocket ~~Customer~~ Portal, by e-mail, or by telephone.		All Rocket Model 204 customers with active maintenance contracts are entitled to 24-by-7 support services through the Rocket Community Portal, by e-mail, or by telephone.
	<ul>		<ul>
	<li>The two most [[Model 204 system requirements\|recent Model 204 generally available versions]] are fully supported.</li>		<li>The two most [[Model 204 system requirements\|recent Model 204 generally available versions]] are fully supported.</li>

	<li>The released version that precedes those two is fully supported for a period of six months from the GA date of the most recent release.</li>		<li>The released version that precedes those two is fully supported for a period of six months from the GA date of the most recent release.</li>
	</ul>		</ul>

	For those customers who run versions of Model 204 older than described above, and who have active maintenance contracts:		For those customers who run versions of Model 204 older than described above, and who have active maintenance contracts:

	:Rocket Model 204 Technical Support will accept emails, telephone calls, and incident reports from such older releases, but Technical Support does not promise in all cases to correct defects that you might encounter. The solution might instead be an upgrade to a fully supported version of Model 204. The Model 204 professional services group can provide quotes for assistance with upgrades.		:Rocket Model 204 Technical Support will accept emails, telephone calls, and incident reports from such older releases, but Technical Support does not promise in all cases to correct defects that you might encounter. The solution might instead be an upgrade to a fully supported version of Model 204. The Model 204 professional services group can provide quotes for assistance with upgrades.

Admin at 22:23, 10 February 2015

2015-02-10T22:23:38Z

← Older revision		Revision as of 22:23, 10 February 2015
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	All Rocket Model 204 customers with active maintenance contracts are entitled to 24-by-7 support services through the Rocket Customer Portal, by e-mail, or by telephone. The two most recent Model 204 generally available versions are fully supported. ~~In addition, the~~ released version that precedes those two is fully supported for a period of six months from the GA date of the most recent release.		All Rocket Model 204 customers with active maintenance contracts are entitled to 24-by-7 support services through the Rocket Customer Portal, by e-mail, or by telephone.
			<ul>
			<li>The two most [[Model 204 system requirements\|recent Model 204 generally available versions]] are fully supported.</li>
			<li>The released version that precedes those two is fully supported for a period of six months from the GA date of the most recent release.</li>
			</ul>

	For those customers who run versions of Model 204 older than described above, and who have active maintenance contracts:		For those customers who run versions of Model 204 older than described above, and who have active maintenance contracts:
	~~<p>~~Rocket Model 204 Technical Support will accept emails, telephone calls, and incident reports from such older releases, but Technical Support does not promise in all cases to correct defects that you might encounter. The solution might instead be an upgrade to a fully supported version of Model 204. The Model 204 professional services group can provide quotes for assistance with upgrades.~~</p>~~
			:Rocket Model 204 Technical Support will accept emails, telephone calls, and incident reports from such older releases, but Technical Support does not promise in all cases to correct defects that you might encounter. The solution might instead be an upgrade to a fully supported version of Model 204. The Model 204 professional services group can provide quotes for assistance with upgrades.

Admin at 22:16, 10 February 2015

2015-02-10T22:16:36Z

← Older revision		Revision as of 22:16, 10 February 2015
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	All Rocket Model 204 customers with active maintenance contracts are entitled to 24-by-7 support services ~~via~~ the Rocket Customer Portal, e-mail, or telephone. The two most recent Model 204 generally available versions are fully supported. In addition, the released version that precedes those two is fully supported for a period of six months from the date of the most recent release.		All Rocket Model 204 customers with active maintenance contracts are entitled to 24-by-7 support services through the Rocket Customer Portal, by e-mail, or by telephone. The two most recent Model 204 generally available versions are fully supported. In addition, the released version that precedes those two is fully supported for a period of six months from the GA date of the most recent release.

	For those customers who run versions of Model 204 older than described above, and who have active maintenance contracts: Rocket Model 204 Support will accept emails, telephone calls, and incident reports from such older releases, but Support does not promise in all cases to correct defects that ~~may be encountered~~. The solution ~~may~~ instead be an upgrade to a fully supported version of Model 204. The Model 204 professional services group can provide quotes for assistance with upgrades.		For those customers who run versions of Model 204 older than described above, and who have active maintenance contracts:
			<p>Rocket Model 204 Technical Support will accept emails, telephone calls, and incident reports from such older releases, but Technical Support does not promise in all cases to correct defects that you might encounter. The solution might instead be an upgrade to a fully supported version of Model 204. The Model 204 professional services group can provide quotes for assistance with upgrades.</p>

ELowell: ELowell moved page Model 204 support life-cycle to Model 204 support lifecycle: IBM style conventions suggest "lifecycle" as one word

2015-02-10T22:09:58Z

ELowell moved page Model 204 support life-cycle to Model 204 support lifecycle: IBM style conventions suggest "lifecycle" as one word

← Older revision	Revision as of 22:09, 10 February 2015
(No difference)

Admin: Admin moved page Model 204 support lifecycle to Model 204 support life-cycle without leaving a redirect

2015-02-09T02:52:54Z

Admin moved page Model 204 support lifecycle to Model 204 support life-cycle without leaving a redirect

← Older revision	Revision as of 02:52, 9 February 2015
(No difference)

JAL: Created page with "All Rocket Model 204 customers with active maintenance contracts are entitled to 24-by-7 support services via the Rocket Customer Portal, e-mail, or telephone. The two most re..."

2015-02-09T02:46:44Z

Created page with "All Rocket Model 204 customers with active maintenance contracts are entitled to 24-by-7 support services via the Rocket Customer Portal, e-mail, or telephone. The two most re..."

New page

All Rocket Model 204 customers with active maintenance contracts are entitled to 24-by-7 support services via the Rocket Customer Portal, e-mail, or telephone. The two most recent Model 204 generally available versions are fully supported. In addition, the released version that precedes those two is fully supported for a period of six months from the date of the most recent release.

For those customers who run versions of Model 204 older than described above, and who have active maintenance contracts: Rocket Model 204 Support will accept emails, telephone calls, and incident reports from such older releases, but Support does not promise in all cases to correct defects that may be encountered. The solution may instead be an upgrade to a fully supported version of Model 204. The Model 204 professional services group can provide quotes for assistance with upgrades.