Rocket M204 user ID

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To request a Rocket M204 user ID (which is different from your Rocket Community Portal ID) or to reset your password, please call Rocket M204 Support at +1.800.755.4222, or send e-mail to We will need to verify your organization before you can download products or generate emergency disaster recovery authorization zaps. If you need to change information in your profile, please send an e-mail outlining the requested changes to:

Passwords will not automatically expire, but users are encouraged to keep their passwords secret and to change them frequently. Your password can be changed at the logonid/password prompt by entering your current and new passwords separated by a colon in the password field, like this:


After the password is changed, you will be prompted again to enter the logon ID and password in order to clear the old password from your browser's cache.